Frequently asked questions

Silicone gives the highest realism, a matte finish and resists stains and heat. TPE is softer, warmer to the touch and considerably cheaper, but needs powdering and more careful storage. Hybrid models combine a silicone head with a TPE body.

Wash removable parts with mild antibacterial soap and warm water, pat dry and apply renewal powder to TPE skin. Store hanging or lying on a soft surface, away from direct sunlight and dark-dyed fabrics.

No. We ship from within the European Union, so there are no import duties or additional VAT for EU customers. UK, Swiss and Norwegian orders are shipped DDP — duties are prepaid by us.

Two years on the skeleton and manufacturing defects. If a joint fails or a seam opens under normal use, we repair or replace the doll at our cost.

A plain crate, no branding, a neutral sender name and a generic contents description. Couriers see nothing about the product.

Yes — head, eye colour, wig, skin tone, nail and makeup style, gel bust, standing feet and robotics on compatible models. Tell us what you want and we'll quote it.